Privacy Policy
Last updated: January 2024
disimpolk ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details (email address, postal address)
- Information about your benefits situation and circumstances
- Documents you provide in support of your applications
- Communication records between you and our advisors
We also automatically collect certain information when you visit our website:
- Browser type and version
- Pages visited and time spent on each page
- Referring website addresses
- Device information
2. How We Use Your Information
We use the information we collect to:
- Provide our advisory services and manage your consultations
- Communicate with you about appointments and your case
- Process payments for our services
- Improve our website and services
- Comply with legal obligations
- Respond to your enquiries and support requests
3. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: Processing necessary to perform our advisory services
- Legitimate interests: Improving our services and marketing to existing clients
- Consent: Where you have given explicit consent for specific processing
- Legal obligation: Where we are required by law to process your data
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Government agencies (such as DWP) with your consent when submitting benefit applications
- Legal professionals if you require legal representation
- Service providers who assist with our operations (payment processors, IT support)
- Regulatory bodies when required by law
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, we retain client records for seven years after our last interaction, in line with professional standards.
6. Your Rights
Under data protection law, you have rights including:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Request limitation of processing
- Portability: Request transfer of your data to another provider
- Objection: Object to certain types of processing
To exercise these rights, please contact us using the details below.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted storage, secure access controls, and regular security assessments.
8. International Transfers
Your information is stored and processed within the United Kingdom and European Economic Area. We do not transfer your data outside these regions without appropriate safeguards.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
disimpolk
47 Colmore Row
Birmingham, B3 2BS
Email: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.